Hotel Paradise Lounge Policies

Please take a moment to review our policies to ensure a smooth and enjoyable stay at Hotel Paradise Lounge.

Arrival and Departure

  • Check-in: 12:00 noon
  • Check-out: 12:00 noon
  • Early check-in or late check-out is not available.

Families Only

  • Hotel Paradise Lounge is a Families-only property (children must be accompanied by parents or married couples).
  • All guests must provide a valid National Identity Card (CNIC) or passport at check-in.

Children

  • Two children under the age of 12 may stay in the same room with their parents.

Guests Per Room

  • Maximum occupancy is based on the room category.
  • Additional guests may result in cancellation without refund.
  • Extra mattresses are available upon mutual consent and will incur additional charges.

Booking Guarantee

  • Reservations are confirmed after receiving a written confirmation and/or a deposit.
  • A 50% advance payment is required to confirm the reservation, with the balance due upon check-in.
  • Proof of online bank transfer is required for payment.
  • Please email the deposit proof (deposit slip) to hotelparadiselounge@gmail.com.

Security Deposit for Events

  • A 50% security deposit is required for events, to be paid in cash upon check-in.
  • The deposit will be refunded at checkout unless any damage to the room occurs during the stay.

Smoking

  • Smoking is only allowed inside the rooms.

Pets and Animals

  • Pets are not allowed at the hotel.

Outside Food

  • Outside food is permitted with basic crockery.
  • Additional crockery can be provided on demand for an extra charge.

Prohibited Items

  • Portable devices, outside speakers, sound devices, and clothing irons are not allowed on the hotel premises.

Cooking Not Permitted

  • Guests are not allowed to bring cooking appliances or cook in the rooms.

Guest’s Staff

  • Management is not responsible for the accommodation of guest staff (drivers, guards, maids).

Foreigners

  • Foreign guests must present a tourist visa or an e-visa copy upon check-in.

Foreign Diplomats:

  • Diplomats must provide an NOC from the Ministry of Foreign Affairs and the Ministry of Interior.

Cancellation Policy:

  • Cancellations made 48 hours prior to arrival: Full refund.
  • Cancellations less than 24 hours or no-show: 100% charge.

Group Booking Cancellation:

  • Cancellations made 2 weeks before arrival: 50% cancellation fee.
  • Cancellations made 7 days before arrival: 100% cancellation fee.

Re-booking Cancellation:

  • Re-booking is non-refundable.
  • Cancellations after modification will result in full payment for the original reservation.

Visitors Policy

  • Opposite gender visitors are not allowed inside rooms but may meet in the hotel lobby.
  • For blood relatives, identification is required, and the guest may be denied entry if identification does not match.

Illegal Activity

  • Any illegal activity, including the possession of alcohol, drugs, firearms, or other prohibited substances, will result in serious consequences and potential legal action.

Quiet Hours Policy

  • Quiet hours are observed from 11:00 PM to 7:00 AM.
  • Excessive noise is prohibited during this time, including loud music or shouting.

Damage Policy

  • Guests are responsible for any damages caused to hotel property.
  • Management is not liable for any loss of valuables or damage to vehicles.

Conduct and Compliance

  • Zero tolerance for non-compliance with hotel standards.
  • Guests are responsible for their belongings; the hotel is not liable for any loss or damage.
  • Rude, disrespectful behavior towards staff or guests will result in cancellation of the reservation and potential legal action.
  • Firearms and explosives are prohibited on hotel premises. Violations will lead to cancellation of the booking without refund and legal consequences.

No Refund Policy

  • Once a booking is confirmed, no refunds will be issued, regardless of changes or cancellations.

We look forward to hosting you at Hotel Paradise Lounge.

For further information or clarifications, feel free to contact us directly. Thank you for adhering to these policies and helping us provide a safe and enjoyable experience for all guests.